Robyn Dean and Dr. Robert Pollard have created a wealth of resources for interpreter educators related to the demand control schema. This schema supports interpreters in assessing the challenges they face and identifying their options in responding. Additionally, they have been at the forefront of promoting a practice profession approach to interpreting. This includes the use of Observation-Supervision, case conferencing, and reflective practice to raise the level of service. While applicable to all types of interpreting, it is very beneficial in healthcare settings.
The Towards Reflective Practice: Case Studies for Interpreting in Healthcare Settings manual incorporated application of demand control schema to the case study process, and suggests using the case study manual with the textbook The Demand Control Schema: Interpreting as a Practice Profession.
Download the Case Studies for Interpreting in Healthcare Settings manual here (PDF)